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Visitor Engagement Officer, Immigration Museum

Museums Victoria is seeking a Visitor Engagement Officer to be based at Immigration Museum with the capacity to work at Scienceworks and Melbourne Museum when organisational need or opportunity arises.


Museums Victoria cares for the State scientific and cultural collections, providing visitor access, activities and events at five distinct venues: Melbourne Museum, Immigration Museum, Scienceworks, IMAX Cinema and world heritage listed Royal Exhibition Building.

To learn more about Museums Victoria please visit About us – Museums Victoria.


The purpose of this position is to deliver high-quality customer service by receiving and welcoming all visitors to our museum venues and making their visit an informative and valuable experience.

The position is accountable for ensuring visitor satisfaction through:

The successful applicant will have:

  1. Demonstrated ability to provide high-quality customer service
  2. Clear and effective communication skills, particularly in a face-to-face context,
  3. Demonstrated ability in problem-solving and positive conflict resolution
  4. Experience and ability to competently use computerised systems (e.g. ticketing, email, MS Office applications)
  5. Demonstrated skills in the accurate handling of admissions and other charges.
  6. Ability to work as an effective team member within a diverse organisation.
  7. The successful applicant is required to undergo a National Police Records Check and Working with Children Check and be assessed as suitable (new employees are required to meet this cost).
  8. The successful applicant will be confident in presenting talks and tours for visitors to Immigration Museum.

This position is reserved for Australian Indigenous applicants, under the provisions for Special Measures under the Equal Opportunity Act 2010. The reason for the special measure is to appoint an applicant with a unique understanding of Aboriginal, Torres Strait Islander or Pacific cultures, and to promote employment for Australian Indigenous candidates in order to achieve greater equality of opportunity.

Please see our Role Statement for a copy of our full Key Selection Criteria and Duties.


The successful applicant will be required to be available for rostering across the 7 days of museum operations including weekends and public holidays.


To view the position description and role statement, visit Careers – Museums Victoria