The Museum and Art Gallery of the Northern Territory (MAGNT) is northern Australia’s premier cultural institution. It offers a dynamic and diverse arts, science and cultural program to approximately 300,000 visitors each year.

MAGNT’s objective is to maintain the highest standards of excellence in preserving, researching, exhibiting and communicating the record of natural history, art and peoples of the Northern Territory. Its vision is to be a world-class museum connecting people and stories of the Northern Territory. MAGNT became a statutory authority on 01 July 2014.

MAGNT has six venues, Bullocky Point, the Defence of Darwin Experience, Fannie Bay Gaol, Lyons Cottage, the Museum of Central Australia (incorporating the Strehlow Research Centre) and the Alcoota fossil site. In mid-2018 we will be opening our seventh site, a megafauna centre in Todd Mall, Alice Springs.

Primary Objective:
The specific focus of this frontline position is to provide visitor satisfaction through the delivery of high-quality, pro-active customer service to physical, telephone and on-line visitors.

Under direction from the Engagement Manager, this position will act to assist in all aspects of the Museum’s daily frontline operations, including customer service, admissions, on-line ticketing, safety & security, retail, program bookings, events and program delivery, administration and coordination of volunteer staff.

Selection Criteria:
To achieve the purpose of the position, the following attributes are required:

  1. Demonstrated two years’ experience in a customer service environment
  2. Demonstrated skills in the use of systems related to ticketing, booking or point of sale systems
  3. Well-developed interpersonal and communication skills
  4. Demonstrated ability to confidently work within high pressure situations
  5. Ability to work with minimum supervision and in a team environment
  6. An appreciation for cultural diversity and an ability to work with people from diverse background
  7. A relevant tertiary qualification or related experience

For more information or to apply visit: http://www.magnt.net.au/careers