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The Visitor Evaluation Officer oversees and delivers the Australian War Memorial’s core program of evaluation and visitor research.  Working both independently and with a wide range of teams across the Memorial, the Visitor Evaluation Officer collects and analyses data, reports findings and recommendations and implements and designs ad-hoc studies and research.  The Officer also conducts analysis into the Memorial’s visitors and outcomes, and manages the Memorial’s performance reporting system, including visitation records.  As Visitor Evaluation Officer, you will advocate for the needs of visitors and provide advice to assist in the strategic planning and development of one of Australia’s most significant cultural institutions.

Core Responsibilities

Evaluate the Memorial’s visitor services, exhibitions and communication and marketing activities, and other programs, in line with corporate priorities.  The work will include:

  • working with staff project teams to collate and interpret data
  • data analysis
  • report findings
  • recruit and train contract staff and /or consultants to collect data as required
  • develop ad-hoc research designs and evaluation instruments, including surveys
  • make recommendations on actions to be taken as appropriate.
  • Manage and conduct research into the Memorial’s visitors and outcomes.


  • Manage the systems set up to measure and report on the Memorial’s performance, including attendance records and other indicators through Qualtrics.
  • Develop input into business plans and manage budget, and resources.
  • Provide advice to senior management, Assistant Director’s, Council, and Memorial working groups to assist in long-term strategic planning.
  • Promote evaluation processes and results to Memorial staff.
  • Maintain an informed and innovative approach to evaluation through appropriate networks and keeping informed of current research.

Note:  Tertiary qualifications in a relevant discipline or equivalent experience would be an advantage.

Successful Applicants will be required to obtain and maintain a Baseline security clearance.

The Memorial is committed to workplace diversity and maintains an environment that values the contribution of people from different backgrounds, experiences, and perspectives. The Memorial welcomes applications from Aboriginal and Torres Strait Islander people, veterans, mature age people, people from diverse backgrounds and people with a disability. To be eligible for ongoing or non-ongoing employment, Australian Citizenship is required.

To apply visit:

If you experience any problems with the application system please contact the Recruitment Team on 02 6243 4234 or email [email protected]