The Museum and Art Gallery of the Northern Territory (MAGNT) is the Northern Territory’s premier cultural institution. It offers a dynamic and diverse arts, science and cultural program to more than 300,000 visitors each year.
We are both a museum and art gallery with collections, exhibitions and programs across our core areas of Aboriginal culture, natural sciences, history and art focussing on Northern and Central Australia and our near neighbours.
MAGNT’s objective is to maintain the highest standards of excellence in preserving, researching, exhibiting and communicating the record of natural history, art and peoples of the Northern Territory. Our vision is to be a world-class museum connecting people and stories of the Northern Territory.
MAGNT has seven venues: Bullocky Point, the Defence of Darwin Experience, Fannie Bay Gaol, Lyons Cottage, the Museum of Central Australia (incorporating the Strehlow Research Centre), Megafauna Central and the Alcoota fossil site.
Primary Objective:
This position promotes awareness and access to the collections, exhibitions, programs, and services both in the Museum and through online platforms by providing a welcoming and positive experience for all visitors. The role is responsible for the successful daily operation of the Museum’s front-of-house services and amenities at the Visitor Experience Desk by leading the Visitor Services team.
Key Responsibilities:
- Coordinate, develop, and schedule a range of tasks relating to the development, programming and administration of MAGNT’s public activities including tours, educational visits and innovative public programs.
- Maintain a culture of warm welcome and informative hosting. Ensure appropriate security, supervision, coaching, and modelling of behaviours that are consistent with exceptional hospitality at all times.
- Analyse and review public and education programs, customer surveys and implement innovative improvements.
- Identify ways to improve accessibility and inclusion for all current and potential Museum visitors.
- Maintain professional networks, links to stakeholder groups and partnerships that are representative of MAGNT interests.
- Collate and analyse relevant visitor statistics and ensure accurate recording processes.
- Act as an inter-branch liaison to ensure the provision of current exhibition content to front line staff
For further information please visit our website at magnt.net.au
