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About the Australian Museum 

It’s an exciting time to work for the Australian Museum (AM) as we prepare to reopen to the public later this year following our major renovation, Project Discover.  

The Australian Museum is located on the traditional homelands of the Gadigal people of the Eora nation. The Australian Museum acknowledges the Gadigal people as the Traditional Owners and custodians of the land, sky and waterways, paying respect to Elders past, present and emerging.  

The Australian Museum (AM) operates within the NSW Department of Premier & Cabinet and was founded in 1827 as the first museum in Australia. The AM provides access, engagement and scientific research to increase our understanding of natural history and culture, particularly of the Australasian region. The AM holds more than 21 million objects of biological, geological and cultural collections and develops programs, exhibitions and school and community education initiatives onsite, online and offsite. The AM’s purpose is to make nature, Indigenous cultures & science accessible and relevant to everyone. 

For more information, visit the website. 

The AM supports a diverse workforce and promotes applications from First Nation and Torres Strait Islander people. People with disabilities who meet the selection criteria are encouraged to apply; and where required, the Australian Museum will implement reasonable adjustment consistent with industry standard. 

About the roles 

We have a range of Visitor Experience Host roles for the museum re-openingThese frontline jobs play a key part in providing an excellent visitor experience Being part of the team, we want you to create an excellent journey and memorable experience for every museum visitor  

 This is an exciting opportunity for anyone who loves museums and wants to help us share the amazing storiesWe are looking for a dynamic, diverse team with a flair for customer service to ensure a great experience for all our visitors. If you think this is you, we would love to hear from you! 

Admissions & Galleries 

VEHs (Admissions and Galleries) the first point of contact for visitors to the Australian Museum and they represent the face of the AM. They welcome visitors and guests to the Museum in a friendly manner and enrich their experience, providing professional customer service and accurate information about ticketing, membership, exhibitions, education and public programs or are available to assist our visitors as gallery attendants or school/group greeters. VEHs (Admissions and Galleries) should have strong customer service and sales skills, the ability to work under pressure with a high level of accuracy and be able to deal with difficult situations independently and appropriately. Work areas include Admissions, Group and Schools Reception, school group hosts, Gallery invigilation, Cloaking. 

Bookings 

VEHs (Bookings) will work in the Bookings Office and provide accurate and appropriate information about the Museum’s education and public programs to representatives of education groups, community groups, tourist organisations and the general public. They will make accurate and appropriate bookings for groups via phone, email and online, which maximise the use of the Museum services and ensure successful outcomes for visitors. VEHs (Bookings) require strong customer service and organisational skills and experience working in an administrative, sales or customer contact role. 

Membership Assistant 

The Membership Assistant will be hosting the newly architecturally designed exclusive Members Lounge, representing the face of the AM and Members Team to 20k AM Members. They will use their exceptional customer service with solid verbal and written communication skills to develop and maintain strong rapport with our Members; by way of welcoming Members to the space, engaging in conversations and assisting Members with their queries, including over the phone and via email. Their organisational skills will be required in running the Lounge and its self-service refreshments area day-to-day. The Membership Assistant will also support The Team with administration including processing Memberships (new and renewals), managing Members data in the Customer Relationship database, delivering Member-Only events and functions as well as related Members financial processing. 

Essential Requirements  

For more information or to apply visit: JobsNSW.