Embodying the best of design ingenuity and innovation, the Museum of Applied Arts and Sciences (MAAS) profiles one of the world’s great collections and is a highly successful interdisciplinary institution that sits at the intersection of the arts, design, science and technology and plays a critical role in supporting the brand and vision of the city. Access to the Museum’s exceptional collection is a cornerstone of the vision, opening up opportunities for engagement, participation and research.
The opportunity
This newly created role is your opportunity to shape the visitor experience across all three MAAS sites; the Powerhouse Museum, Sydney Observatory and Museums Discovery Centre.
Reporting to the Head of Visitor Services & Venues, you will play an integral and leading role in delivering a new standard of visitor experience at MAAS. Day to day, you will:
- Nurture a commitment to service excellence within your team, developing staff capability and culture in order to deliver a range of visitor services of a superior standard
- Collaborate with key stakeholders to define and deliver a high quality and consistent visitor experience across all MAAS sites
- Implement changes to standardise policy and process, to ensure high quality service standards and a visitor centric focus are consistently embedded across all MAAS sites
- Be responsible for day-to-day operational and administrative requirements across all MAAS sites which includes effective resource planning and management
About you
To succeed in this role, ideally you are an engaging people leader with previous experience implementing operational and cultural change to achieve exceptional customer experiences.
We are looking for a person who has:
- A proven ability to lead people and operations
- Experience in customer experience design, customer journey mapping and/or human centred design thinking
- Excellent communication and customer service skills
Experience in solving operational problems quickly, cost-effectively and from an end to end visitor centric perspective. - Well-developed technical knowledge of relevant visitor facing systems such as, POS, CRM and events.
For more information or to apply visit: JobsNSW.
