Leading Museums, Museum Leaders

Visitor Experience Officer – Australian Museum

Closing date:   August 20, 2018
Institution:   Australian Museum Trust
Salary:   $37.49 per hour plus appropriate loadings
Employment status:   Casual
Location :   Sydney Region / Sydney City
Contact name:   Not supplied yet.
Contact email:   learning.services@austmus.gov.au

About the Australian Museum

The Australian Museum (AM) operates within the NSW Department of Planning and Environment.  The AM is the first museum in Australia and was founded in 1827. The AM provides access, engagement and scientific research to increase our understanding of natural history and culture, particularly of the Australasian region. The AM holds more than 19.5 million objects of biological, geological and cultural collections and develops programs, exhibitions and school and community education initiatives onsite, online and offsite. The AM’s purpose is to make nature, Indigenous cultures and science accessible and relevant to everyone. For more information, visit the website.

About the role

Visitor Experience Officers (VEOs) develop and deliver a wide range of specialist interpretive services, support, programs and engagement with Australian Museum visitors. They deliver outstanding customer service, representing the Australian Museum, creating and providing accurate, informative and relevant information about Museum objects, exhibitions, programs, and research and collection areas. They work closely as part of the Visitor Experience and Education team to deliver a seamless, safe and enjoyable experience for visitors.

The AM supports a diverse workforce and promotes applications from Aboriginal and Torres Strait Islander people. People with disabilities who meet the selection criteria are encouraged to apply; and where required, Australian Museum will implement reasonable adjustment consistent with industry standard.

VEO Services

Visitor Experience Officer (Early Years)

VEOs (Early Years) are responsible for developing and delivering engagement and learning experiences within Kidspace (the under 5s areas of the Australian Museum) and other early years programs. Kidspace is a child-centred and educational Museum environment which nurtures and encourages children to experiment, observe, create, learn and grow. The space offers a free play-based approach to learning, as well as incorporating programmed intentional teaching activities developed and implemented by early learning professionals. VEOs (Early Years) should have relevant tertiary qualifications, an understanding of the development stages of early years and be able to spark and sustain age-appropriate conversations and engagements with children and their carers to foster learning, extend thinking and recognise spontaneous teachable moments. Must have current NSW Working with Children clearance.

Visitor Experience Officer (Search & Discover)

VEOs working in Search & Discover facilitate visitor engagement with specimens, objects and activities in the Australian Museum’s information and resource centre. VEOs (Search & Discover) must have excellent customer service skills and experience working with people of all ages. Experience developing and delivering activities to a range of audiences is essential, as is a Science or Natural History qualification. Search & Discover receives enquiries from across NSW and Australia on a range of natural history, scientific and cultural topics. VEOs (Search & Discover) require high level written and verbal communication skills to research and disseminate information appropriately. Must have current NSW Working with Children clearance.

For more information or to apply visit: JobsNSW.


The Council of Australasian Museum Directors cannot take responsibility for the accuracy of the information given in the Positions Vacant listings. Please click through to the website of the museum advertising the position to check details and seek updates.
Council of Australasian Museum Directors, c/o Ms Daryl Karp, Museum of Australian Democracy at Old Parliament House PO Box 3934 Manuka, Australian Capital Territory 2603 Australia, © CAMD 2018
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