Leading Museums, Museum Leaders

Visitor Experience Officer, Programming – AM

Closing date:   October 22, 2018
Institution:   Australian Museum
Salary:   $37.49 per hour plus appropriate loadings
Employment status:   Casual
Location :   Sydney CBD
Contact name:   Sue Saxon
Contact email:   Sue.Saxon@austmus.gov.au

The Australian Museum is creating a talent pool for upcoming casual Visitor Experience Officer – Programming positions based on current and future opportunities

About the Australian Museum

The Australian Museum (AM) operates within the NSW Department of Planning and Environment.  The AM is the first museum in Australia and was founded in 1827. The AM provides access, engagement and scientific research to increase our understanding of natural history and culture, particularly of the Australasian region. The AM holds more than 19.5 million objects of biological, geological and cultural collections and develops programs, exhibitions and school and community education initiatives onsite, online and offsite. The AM’s purpose is to make nature, Indigenous cultures and science accessible and relevant to everyone. For more information, visit the website.

About the role

Visitor Experience Officers (VEOs) develop and deliver a wide range of specialist interpretive services, support, programs and engagement with Australian Museum visitors. They deliver outstanding customer service, representing the Australian Museum, creating and providing accurate, informative and relevant information about Museum objects, exhibitions, programs, and research and collection areas. They work closely as part of the Visitor Experience and Education team to deliver a seamless, safe and enjoyable experience for visitors.

The AM supports a diverse workforce and promotes applications from Aboriginal and Torres Strait Islander people. People with disabilities who meet the selection criteria are encouraged to apply; and where required, Australian Museum will implement reasonable adjustment consistent with industry standard.

Visitor Experience Officer (Programming)

VEOs working in Programming develop and deliver enhanced visitor engagement with a range of programs including major events such as Jurassic Lounge, Murder at the Museum, Seniors Day, Dinosaur Festival, School Holidays and First Nations Programs as well as Night Talks and Workshops throughout the public areas of the Museum. Experience developing and delivering activities to a range of audiences is essential. VEOs (Programs and Events) must have excellent customer service skills and experience working and communicating with people of all ages. VEOs working on Programs and Events will be called on to help deliver public events and activities, often taking place in the evenings and occasionally on weekends.

Essential Requirements

As the successful candidate, you will demonstrate:

  • Willingness to work on weekends, public holidays and school holidays
  • Must have current NSW Working with Children clearance
  • Knowledge and experience in order to deliver the Key Accountabilities and perform to the Focus Capabilities outlined in the Role Description.
  • For more information please download the documents Role Description and Applying for a role in the NSW Public Service.

The Australian Museum welcomes applications from Aboriginal and Torres Strait Islander people, people from diverse cultural backgrounds and people with disability. Please indicate if you have any accessibility requirements in your application or speak with the contact person should you be called for an interview. We provide reasonable adjustment for people with a disability during the recruitment process and on employment.

For more information or to apply visit: JobsNSW.


The Council of Australasian Museum Directors cannot take responsibility for the accuracy of the information given in the Positions Vacant listings. Please click through to the website of the museum advertising the position to check details and seek updates.
Council of Australasian Museum Directors, c/o Ms Daryl Karp, Museum of Australian Democracy at Old Parliament House PO Box 3934 Manuka, Australian Capital Territory 2603 Australia, © CAMD 2018
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