Visitor Experience Officers – Alice Springs (multiple positions available)
Job No: MUA7
About Us
The Museum and Art Gallery of the Northern Territory (MAGNT) is the Northern Territory’s premier cultural and scientific institution. It offers a dynamic and diverse arts, science and cultural program to more than 300,000 visitors each year.
We are a museum and gallery known for our collections and expertise in Aboriginal cultures, natural sciences, histories and arts across Northern and Central Australia and our neighbours to the north.
We connect people to the stories of the Northern Territory. Our collection drives curiosity, exploration and partnerships. Our physical spaces are destinations loved by locals and a must-see for Territory visitors. Our digital connectivity expands the reach of our collection. Our guests tell their friends about their distinctive Territorian experience.
MAGNT has seven venues: MAGNT Darwin, the Defence of Darwin Experience, Fannie Bay Gaol, Lyons Cottage, the Museum of Central Australia (incorporating the Strehlow Research Centre), Megafauna Central and the Alcoota fossil site. A new Art Gallery opening in Darwin’s CBD in 2024/25 will add an eighth MAGNT site.
The Opportunity
Primary Objective
This position will assist in all aspects of the Museum’s daily frontline operations, including customer service, admissions, ticketing, safety & security, retail, program bookings, events, program delivery and administration.
Key Responsibilities:
Under direction from the Central Australia Manager, duties will typically encompass the following:
- Provide a courteous, comprehensive and efficient information service to visitors
- Assist with the coordination of Museum events including all aspects of preparation and pack down
- Monitor and report on visitor feedback, visitor surveys and complaint resolution
- Operate an efficient ticketing system for admissions and program bookings
- Invigilate galleries and provide information to visitors about current exhibitions
- Enforce regulations governing the protection and security of exhibits and objects
- Assist with the Museum’s emergency response procedures in the event of an emergency
- Ensure all shop stock is replenished, rotated, cleaned and tidied
- Provide a clean, presentable, safe and accessible environment at all times
- On occasion perform other duties or special projects in addition to the above key responsibilities as
appropriate.
Interested in joining our team?
Express your interest below! If you wish to apply for a role with us, please respond to the questions below and provide the following information when requested:
- CV including 3 references (Referees will not be contacted without your prior approval)
- Statement Addressing the Selection Criteria
To view the full job description and selection criteria click here.
About MAGNT
The Museum and Art Gallery of the Northern Territory (MAGNT) is the Northern Territory’s premier cultural organisation.
Our principal facility since 1981 is on Larrakia Land at Bullocky Point in Darwin, home to internationally renowned cultural and scientific collections and research and exhibition programs.
MAGNT also operates the historic Fannie Bay Gaol in Darwin, the Museum of Central Australia incorporating the Strehlow Research Centre in Alice Springs, Megafauna Central and the Alcoota Fossil Bed site northeast of Alice Springs.
MAGNT also manages the historic Lyons Cottage on Darwin’s Esplanade and the Defence of Darwin Experience at East Point in Darwin.
MAGNT attracts over 300,000 visitors annually to our sites.
For more information or to apply visit the MAGNT website.
