Auckland War Memorial Museum: Connecting through sharing stories of people, lands and seas.

Auckland Museum is a much-loved culture and heritage organisation at the heart of Auckland’s identity, committed to developing and sharing engaging content through its galleries, exhibition, events and educational programmes. We are Auckland’s home of commemoration as well as the country’s oldest research institution and a major tourist destination.

The Museum currently has several opportunities within the Visitor Services team for customer focused Visitor Hosts within our casual staffing pool.

For our Visitor Services team, outstanding customer experience and business support are the foundations of our work, providing outstanding visitor experiences through face to face interactions, as well as online and telephone support. The team delivers this through Mana whenua: our strong partnerships with Auckland iwi form the foundation for our relationships with other iwi and communities; Manaakitanga: we welcome all our visitors with care and generosity to provide great experiences in the most efficient and cost effective way and Kaitiakitanga: we provide care for and access to collections and stories entrusted to us.

Reporting to the Visitor Experience Managers, the role includes greeting and hosting visitors, ticketing and upselling museum products and packages, as well providing personalised information about the Museum, exhibitions and events to ensure a positive and memorable experience for all visitors. In addition, Visitor Hosts are responsible for ensuring the safety and security of our visitors, staff and collections.

To be successful in this role, you will:

• Have a passion for providing excellent customer service and enhancing customer experience
• Have a warm friendly manner and the ability to work effectively in a team environment
• Have clear and concise communication skills and the ability to proactively handle in a busy environment and difficult situations
• Be an excellent listener and communicate information clearly
• Be honest, reliable and trustworthy
• Have a passion for New Zealand heritage, history and culture and some understanding of Tikanga Māori and Teu le Vā
• Be able to work flexible rostered hours, including public holidays and/or weekends across a 7-day week (essential)
• Hold a passion for working in dynamic environments and for working in a cross-functional team

You must be eligible to work in New Zealand to apply for this position.

Auckland Museum offers a rich and fulfilling work-life where we embrace diversity and nurture our bicultural capability as demonstrated in our Teu le Vā and He Korahi Māori strategies. We also offer a range of great benefits such as flexible work and leave and an award-winning wellbeing programme.

This is a great opportunity for someone looking to be part of a fabulous New Zealand organisation committed to telling our national and Auckland stories, reflecting our unique place in the South Pacific.

For more information and to apply please visit the Auckland Museum website.

He Oranga Tangata ka ao   

Enriching lives: Inspiring discoveries