Auckland Museum is an influential, much-loved organisation at the centre of Auckland’s identity, committed to developing and sharing engaging content through its galleries, exhibition, events and educational programmes.
The Museum currently has several opportunities within the Visitor Services team for customer focused Visitor Hosts.
Reporting to the Team Managers, Visitor Hosts are responsible for reflecting Manaakitanga by warmly welcoming visitors to the Museum, operating ticketing and maximising sales of museum products and packages, as well providing personalised information about potential experiences to ensure a highly positive, memorable experience for visitors of all ages. In addition Visitor Hosts are responsible for ensuring the safety and security of visitors, staff and collections.
The available positions are Permanent Full-time and Part-time. Full-time and Part-time staff will be rostered as part of the Visitor Host Team working across a 7 day work week. To be successful in this role, you will:
- Have a proven track record in providing excellent customer service
- Have clear and concise communication skills and the ability to deal with difficult customers and/or situations
- Be an excellent listener and have the ability to provide information clearly and accurately
- Have a warm friendly manner
- Be honest, reliable and trustworthy
- Have proven experience in working with all ages
- Have a passion for New Zealand heritage, history and culture and some understanding of Tikanga
- Be able to work flexible rostered hours, including public holidays and/or weekends (essential)
- Hold a passion for dynamic museums and for working in a cross functional team environment
This is a great opportunity for someone looking to be part of a fabulous New Zealand organisation committed to telling our national and Auckland stories and reflecting our unique place in the South Pacific.
Selected applicants will be contacted and invited to attend a Recruitment Event at the Auckland War Memorial Museum on Friday 14th July 2017.
You must be eligible to work in NZ to apply for this position.
To apply for this job, please apply online or go to our job site http://careers.aucklandmuseum.com and enter the job code 10451.
