About the agency
Sydney Living Museums cares for 11 of the NSW most important historic houses, museums and their collections: Elizabeth Bay House, Elizabeth Farm, Hyde Park Barracks Museum, Justice & Police Museum, Meroogal, The Mint, Museum of Sydney, Rose Seidler House, Rouse Hill House & Farm, Susannah Place Museum and Vaucluse House. All are listed in the NSW State Heritage Register. The Museum of Sydney and the Hyde Park Barracks on the National Heritage list and the Hyde Park Barracks is on the UNESCO World Heritage List.
For more detailed information on the operations and activities of Sydney Living Museums click here.
About the role
This role interprets and provides information about Sydney Living Museums’ sites, activities and events to enthuse visitors and ensure high quality experiences are delivered.
Job notes
- To be eligible for this position you will need a valid NSW Working with Children Check. For more information click here.
- This role will be based at Elizabeth Bay House, Rose Seidler house and Vaucluse House. For more information on the sites click here.
- The role will work an average of 17.5 hours per week over a 4 week roster, including 3 weekends per roster.
- For more information on the roster contact the officer listed in the advertisement below.
Applying for the role
To apply you will need to submit the following:
- A current resume with two referees
- A covering letter 1-2 pages in length
- And respond to the 2 targeted questions (no more than 20 lines per answer). Your responses to the targeted questions should be submitted online during your application and not included in the covering letter.
For more information click here for the role description and candidate information guide.
Please note: New employment legislation will apply from 24th February 2014. From this date, all current and new Public Service non-executive employees will be employed at a classification level and assigned to a role rather than appointed to a position. Employees may be re-assigned to other roles at the same classification over time, in line with organisation priorities and/or personal development plans.
Responsibilities
Essential requirements the role holder needs:
- Current Working with Children check.
- Knowledge and interest in Australian history and heritage with enthusiasm for communicating that acquired through relevant qualifications or experience.
- Excellent interpersonal and communications skills.
- Ability to work a roster that includes regular weekend work.
- Able to and experienced in providing excellent customer service to a wide range of visitors.
- Strong computer skills with experience in Point of Sale and cash handling.
- Knowledge of a variety of curriculum areas, including Australian history.
- Ability to manage lifting, carrying, standing, kneeling and moving around heritage sites, both internal and external environments is a genuine workplace requirement.
- Self-motivated and able to work independently as well as part of a team, often with limited supervision.
Targeted Questions / Selection Criteria
Targeted questions
- As a Visitor & Interpretation Officer you will be delivering customer service at the front line of various museums. Please outline your experience in dealing with awkward customers; how did you use your skills to defuse the situation? Also provide an example where you have consulted a colleague or peer in order to provide a higher level of customer service.
- The role of the Visitor & Interpretation Officer contains a diverse nature of work from guiding, Front of House and retail duties, presentation and house cleaning and even assisting staff to ensure small livestock (chickens) are returned to the coop and secured for the evening. Often this is required without a supervisor or manager on-site to provide direction. With this in mind, please outline your excellent skills in teamwork and task management by providing an example of how you have worked within a team to prioritise a diverse range of tasks and complete them successfully.
To apply visit the Jobs NSW website.
