Duties
Under general direction, the Visitor Services Administration Officer is responsible for the ongoing administration and weekly rostering of the volunteers who support the Memorial’s Commemoration and Visitor Engagement (C&VE) Section. These volunteers include Voluntary Guides, School Wreath Laying Ceremony Veterans and Discovery Zone volunteers. In addition, the position assists with daily routine administrative and organisational tasks to support the Visitor Services Office. More specifically, the Visitor Services Administration Officer is responsible for:
- Preparation and compilation of volunteer records and annual agreements;
- Management of rosters for voluntary guides, school wreath laying veterans and Discovery Zone volunteers;
- Daily coordination of volunteers within the galleries;
- Responding to tour related visitor enquiries and allocating volunteers to VIP and Conducted tours as appropriate;
- Verifying and reconciling payments and invoices as they relate to the volunteer budget;
- Compilation and reporting of quarterly and annual volunteer related statistics;
- Maintaining information on the volunteers webpage as it relates to C&VE volunteers;
- Providing administrative support including undertaking duties such as electronic filing, scanning, photocopying and drafting briefs and replies to straightforward queries;
- Assist with the compilation and delivery of the voluntary guide annual training program;
- Coordination and delivery of the Annual Volunteers Awards function; and
- Liaison with managers and supervisors across the Memorial and external stakeholders.
Notes
- Please Note: Due to operational requirements, shortlisting and interviews for this role may not occur until after Anzac Day. We appreciate your patience.
- Non-ongoing opportunity will be offered for a specified term
- This position will be filled for a specified term up to 18 Months (with the possibility of extension).
For more information or to apply visit: APSJobs.
