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The Assistant Manager, Visitor Services, is a member of the Visitor Services team and works closely with the Visitor Services Manager to ensure visitors to the Australian War Memorial have an engaging, positive and memorable experience.  As such, the Assistant Manager will have proven outstanding managerial skills in a customer service environment.

The Assistant Manager is responsible for the day to day supervision, training, development and management support of the front of house team (including voluntary guides). This includes providing high-level advice, the preparation and implementation of rosters, contract and budget management, and liaison with the contracted agency staff provider.

As per the responsibilities of the role, the Assistant Manager will work on Anzac and Remembrance Day. Additionally, they may also need to work across weekends and public holidays, including, but not limited to, the Christmas and Easter break if required.

The Assistant Manager is required to undertake training and then apply emergency response practices as well as undertaking manual handling tasks. An interest in and knowledge of Australian military history and museums would be an advantage in providing a quality visitor experience.

As part of the Memorial’s commitment to provide a world-class corporate image, restrictions may apply to visible tattoos, piercings or hairstyles as front of house staff adhere to a set dress and appearance procedures.

Core Responsibilities

Under limited direction of the Manager, Visitor Services, the Assistant Manager will lead the day to day management and supervision of the Visitor Services team.  In this role you will be responsible for:

Assisting in the management of the Visitor Services team and the Memorial’s public gallery spaces to achieve approved service standards including:


The Memorial is committed to workplace diversity and maintains an environment that values the contribution of people from different backgrounds, experiences, and perspectives. The Memorial welcomes applications from Aboriginal and Torres Strait Islander people, veterans, mature age people, people from diverse backgrounds and people with a disability. To be eligible for ongoing or non-ongoing employment, Australian Citizenship is required.

For more information or to apply visit: