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Tāmaki Paenga Hira: Tui tui hono tangata, whenua me te moana. Ko Tāmaki Paenga Hira, hewaengarahi ake, he ngakau mahaki mo te kaitiakitanga taonga pū korero, pakiwaitara, korero tipua ano hoki mai i ngā kai para korero.

Auckland Museum is a much-loved organisation at the centre of Auckland’s identity, committed to developing and sharing engaging content through its galleries, exhibition, events and educational programmes.

This exciting new role is integral to delivering the Visitor Services strategy, leading the development and implementation of the Visitor Services learning and development plan.  The Visitor Services Development Manager is a key member of the Visitor Services Leadership team reporting to the Head of Visitor Services and leading the future direction and delivery of the Bookings and Sales team.

Key deliverables of this role include (but not limited to):

  • With the Head of Visitor Services, lead the strategic development and growth of an innovative and relevant learning and development programme through long-term planning, ensuring Visitor Services is an integral part of the Museum’s success.
  • Lead the direction and implementation of online bookings with streamlined ticketing and admission process.
  • Lead customer support best practice and implement business improvement recommendations across the Bookings and Sales team
  • Map 12-18 month programme plans and gain agreement with the team, colleagues and the Head of Visitor Services, to ensure right operational requirements i.e. resources, location and cost along with employee and volunteer participation.
  • Provide effective leadership and management to direct reports and the wider team including recruitment, learning and development, performance development, talent management and retention.

To be successful in this role, you will have:

  • A Tertiary degree in Education, Customer Experience, HR, Museum Studies, or related field;
  • Knowledge of customer experience and education best practice;
  • A minimum of 3 years management experience in the customer experience, HR, Events or GLAM sector, preferably with Museum experience;
  • Knowledge and understanding of Te Reo me ona tikanga M?ori
  • Strong leadership skills to empower and motivate others to effectively deliver results
  • Knowledge of bookings systems and applications
  • Ability to work with internal and external stakeholder at different levels

You must be eligible to work in NZ to apply for this position.

This is a great opportunity for someone looking to be part of a fabulous New Zealand organisation committed to telling our national and Auckland stories and reflecting our unique place in the South Pacific.

To apply for this job, please click here or go to our job site and enter the job code 13731SK.