Visitor Services Experience Officer
We are looking for a collaborative and customer focussed Visitor Services Experience Officer who is interested in joining a leading NSW Government agency focused on creating a living future for the past so that our visitors can experience Sydney’s past as if they had lived it themselves.
What we do
MHNSW brings together the museums, historic houses, and associated collections previously in the care of Sydney Living Museums with the vast collection of more than 13 million items held by the former NSW State Archives. This includes one of the world’s most complete and important collections documenting colonisation.
We have an exciting opportunity for you to join us at MHNSW.
What you’ll do with us
This role will support the Visitor Services Coordinators to lead the daily front-of-house services and teams in the delivery of optimum customer experiences across the City Museums/House Museums Portfolio sites.
For more information on the role contact Franziska Zuercher Mindrup, Visitor Services Coordinator on 02 8072 4572.
Click here for the role description.
The essential requirements of the role:
- Some of the Visitor Services Experience Officer roles will work a fixed roster including ongoing regular weekends, while other roles will be required to work flexibly which may include weekend and after-hours work to support museums operations and special events as required.
- Extensive experience in busy customer service roles.
- Experience working with a range of relevant office productivity software applications and business systems for web, visitor, and event management.
- Current first aid certificate.
- Current NSW Working With Children Check.
- Possession of a valid NSW driving licence.
- Willingness to work across and ability to travel to multiple work locations.
What you need to tell us – Targeted questions:
- The role combines administrative responsibilities and the active delivery of Visitor Services. Detail your experience in both these areas and provide an example of when you have balanced competing demands in a workplace setting.
- Attention to detail and knowledge of systems and processes is key to succeeding in this role. Please explain how you meet these requirements using examples that demonstrate these capabilities.
For more information or to apply visit: JobsNSW.
