A catalyst for creative expression and curious minds. We are Australia’s contemporary museum for excellence and innovation in applied arts and sciences. We are uniquely placed to demonstrate how technology, engineering, science and design impact Australia and the world.
With a unique collection, iconic venues, and the ability to engage audiences of all ages, we balance the management of our assets and collections with a public responsibility to build knowledge and engagement. We achieve our goals through four strategic ambitions: Curiosity, Creativity, Collaboration, and Sustainability. These ambitions are interdependent; and we value and foster a whole-of-organisation approach to our work.
The Visitor Services & Venues team is responsible for delivering excellence in customer service in a broad range of front-of-house operations across MAAS sites including venue management, ticketing & booking, gallery invigilation, visitor and event safety, customer service for public programs as well as supporting the operational delivery of public and private events.
As part of a small team of Visitor Services Managers you are primarily responsible for coordinating and supervising a team of Visitor Services staff engaged in the delivery of a world class experience for visitors attending events, programs and exhibitions at MAAS. The positions liaise with internal and external stakeholders in planning and overseeing the delivery of events occurring during the day, evenings and at weekends across all MAAS spaces.
You will provide hands-on support to the Visitor Services Officers and, as such, are required to spend time on the floor identifying ways to continually enhance the visitor experience as well as Visitor Services systems and processes. You will also take a key role in site safety and emergency management. This also includes overseeing all public facing aspects of our sites to ensure that staff, exhibitions, services and facilities are consistently of high standard.
Core competencies required to succeed in this role include displaying resilience and courage, a commitment to customer service and working collaboratively, adept at planning and prioritising, proficient technology skills, skills in managing and developing people and an ability to manage reform and change.
A full role description Click Here The Museum’s Strategic Plan can be found at www.maas.museum. For information on applying for roles in the NSW Public Service
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The Museum of Applied Arts & Sciences welcomes applications from Indigenous Australians, people from diverse cultural and linguistic backgrounds and people with a disability. If you have individual requirements that need to be accommodated in order to participate in the selection process and join the Museum, please indicate this in your application.
