The Western Australian Museum is a vibrant centre of inspiration, learning and enjoyment for everyone. It preserves, documents and shares collections relating to the State’s natural and cultural heritage. It collaborates with people across Western Australia to share the stories and voices of diverse communities. It works alongside national and international organisations, contributing to global research, promoting life-long learning, and developing and hosting world-class exhibitions.
About the role
The Visitor Services Manager role is responsible for creating a coordinated and unified team of front of house service staff that contribute and drive continual enhancement of the museum-wide commitment to a visitor-centred experience. The position also focuses on the growth of sales across all channels, including retail, upselling, and increasing the utilisation of the Museum’s products and services.
About you
The Visitor Services Manager is required to have strong interpersonal skills, be able to work in a fast paced environment, is service orientated and enjoys building a supporting visitor experience teams.
The successful applicant will be expected to:
- Manage the daily Visitor Services, Retail and Volunteer front of house operations of the site through effective leadership, resource management, planning and evaluation.
- Develop a sales culture and growing commercial opportunities and revenue, across all front facing teams.
- Coach and mentor to support high customer service standards.
For more information or to apply visit: JobsWA.
