About the agency
Sydney Living Museums cares for 11 of the NSW most important historic houses, museums and their collections: Elizabeth Bay House, Elizabeth Farm, Hyde Park Barracks Museum, Justice & Police Museum, Meroogal, The Mint, Museum of Sydney, Rose Seidler House, Rouse Hill House & Farm, Susannah Place Museum and Vaucluse House. All are listed in the NSW State Heritage Register. The Museum of Sydney and the Hyde Park Barracks on the National Heritage list and the Hyde Park Barracks is on the UNESCO World Heritage List.
For more detailed information on the operations and activities of Sydney Living Museums click here.
About the role
This role is the principal point of contact for front of house operations at Sydney Living Museums’ sites, leading daily Front-of-House operations, significantly influences visitors’ experiences, and supports leads daily Front-of-House operations, supporting the management of visitors to the Portfolio sites with a focus on responsive quality customer service, organisation and efficiency, ensuring that visitors are attended to professionally and promptly.
Applying for the role
To apply you will need to submit the following:
- A current resume with two referees
- A covering letter 1-2 pages in length
- And respond to the 2 targeted questions (no more than 20 lines per answer). Your responses to the targeted questions should be submitted online during your application and not included in the covering letter.
For more information click here for the role description and candidate information guide.
Please note you will need to have a current NSW Working with Children Check before commencing in this role.
- Demonstrated extensive experience in customer service roles.
- Experience in administration support to multidisciplinary teams and records management.
- Experience in managing financial procedures (e.g. cash handling).
- Knowledge and experience working with a range of relevant office productivity software applications and business systems for web, visitor and event management.
- Cleared and current NSW ‘Working With Children Check’.
- Possession of a valid driving licence.
Key Application Responses Targeted questions:
- The Visitor Services Officer role involves a number of administrative functions to take bookings and roster staff using spread-sheets and an events booking database. Can you provide some examples of how you have co-ordinated multiple activities and people.
- What skills, knowledge and relevant experience will you draw upon to ensure you provide a high standard of customer service? Please describe your communication style using an example of a situation in which you had to understand and respond to a customer’s needs.
To apply visit the JobsNSW website.
