About the agency
Sydney Living Museums cares for 12 of the NSW most important historic houses, museums and their collections: Elizabeth Bay House, Elizabeth Farm, Government House, Hyde Park Barracks Museum, Justice & Police Museum, Meroogal, The Mint, Museum of Sydney, Rose Seidler House, Rouse Hill House & Farm, Susannah Place Museum and Vaucluse House. All are listed in the NSW State Heritage Register. The Museum of Sydney and the Hyde Park Barracks on the National Heritage list and the Hyde Park Barracks is on the UNESCO World Heritage List.
About the role
The Visitor Services Officer is the principal point of contact for front of house operations at SLM sites, leading daily Front-of-House operations, significantly influences visitors’ experiences, and supports leads daily Front-of-House operations, supporting the management of visitors to the Portfolio sites with a focus on responsive quality customer service, organisation and efficiency, ensuring that visitors are attended to professionally and promptly. This role undertakes a wide variety of activities to support the Visitor Services Coordinator in planning, communication and administrative processes, record management, data analysis and reporting, work prioritisation and staff organisation.
Please note
Visitor Services Officer – House Museums Portfolio – West must have a willingness to work rostered days on the weekend.
During your application you will be asked to list the Portfolios in order of preference:
- City Portfolio (Justice & Police Museum, Museum of Sydney and Susannah Place Museums),
- House Museums Portfolio – East (Elizabeth Bay House, Rose Seidler House and Vaucluse House)
- House Museums Portfolio – West (Elizabeth Farm, Meroogal and Rouse Hill House & Farm)
- Macquarie Street Portfolio (Hyde Park Barracks Museum and The Mint).
Applying for the role
To apply you will need to submit the following:
- A current resume with two referees
- A covering letter 1-2 pages in length
- And respond to the 2 targeted questions (no more than 20 lines per answer).
Your responses to the targeted questions should be submitted online during your application and not included in the covering letter.
Targeted questions
What is your understanding of the Visitor Services Officer role? What skills, knowledge and relevant experience will you draw upon to ensure you provide a high standard of customer service?
Please describe your communication style using an example of a situation in which you had to understand and respond to a customer’s needs.
Employment Status: Ongoing full-time (4 roles available)
Contact: Julie Turpie on 02 8239 2320
For more information on the role and to apply please visit our website: http://sydneylivingmuseums.com.au/about-us/employment
Contact: Julie Turpie on 02 8239 2320 or via email.
