Visitor Services Officer – WA Museum

The Western Australian Museum is positioning itself through scientific and academic excellence, public programs and relevant exhibitions to keep pace with the rapidly changing face of Western Australia. The Museum has made a major contribution to the collection, conservation and research of the State’s natural and social history, maritime heritage and the cultural heritage of Indigenous communities in Western Australia.

Conditions
This is for a part time (0.66 FTE), fixed term vacancy for a period of 6 months, with a possibility of extension and/or permanency. There will also be a Pool running for a period of 18 months from the initial appointment. Applicants deemed suitable will be placed into a pool from which full-time, part-time, casual, fixed term or permanent appointments may be made.

A current (within 6 months) National Police Clearance Certificate will be required prior to commencement of employment, as per the Department of Culture and the Arts Police Record Screening Policy.

Occasional work outside of normal business hours may be required.

Location
This position is located in Kalgoorlie-Boulder, Western Australia’s largest goldfields town famed for its fascinating gold rush history, fabulous old buildings and old gold miners’ ghost towns.

Job Description
The position’s primary purpose is to enhance the WA Museum’s public profile through the delivery of high quality customer service and positive interaction with the public. The incumbent will assist in delivering successful museum exhibitions and programs through responding to visitor needs and enquiries, providing guided tours, and when required, assisting with public programs and the set-up of special events.

On a regular basis the incumbent will provide customer service to visitors from a range of ages and backgrounds including small children, school groups, older citizens, people with disabilities or special needs and international visitors.

The position is also responsible for ensuring both safety of our visitors and protections of the Museum collection by patrolling the museum, monitoring security systems, maintaining museum protocols and playing a leading role in the procedures and processes related to emergency situations.

How to apply for this position

Applicants are required to apply on-line and must provide;

• a comprehensive CV
• a two A4 page (maximum) outline on your skills and knowledge in relation to the Work Related Requirements that are listed on the attached Job Description Form
• a completed Application Form and Application Question Form (only if applying via email or post).

For further details on how to apply please read the ‘Applicant Information Package’.

If you are unable to apply online, please refer to the attached Applicant Information Package (section ‘Submitting Your Application’).

If you are experiencing technical difficulties, please contact the helpline on (08) 6552 7499 or email [email protected] for further assistance.

Please note that all of the Essential Work Related Requirements will be assessed at some stage during the selection process.

For further job related information, please contact Cara Haymes on (08) 9021 8533 (not to be contacted for an Applicant Information Package).

NO FAXED, LATE OR PROFORMA APPLICATIONS WILL BE ACCEPTED.

To avoid last minute congestion of the system which may result in your application being received after the closing time and therefore not be eligible, please endeavour to submit your application well before the closing time.

ATTACHMENTS:
– 11528 visitor services officer kb wages – 20.11.15.pdf
– applicant information package – wam.pdf
– applicationform_426564.pdf
– applicationquestions_426564.pdf
– instructions on registering your job seeker account on jobswa.pdf