The Museum of Applied Arts and Sciences (MAAS) is an executive agency of the New South Wales State Government. Embodying the best of design ingenuity and innovation, the Museum profiles one of the world’s great collections and is a highly successful interdisciplinary institution that sits at the intersection of the arts, design, science and technology and plays a critical role in supporting the brand and vision of the city.
Access to the Museum’s exceptional collection is a cornerstone of the vision, opening up opportunities for engagement, participation and research. Deepening audience engagement, bringing the collections to life through hands on experiences and offering a variety of pathways through ideas and information is key to the delivery of our programs for people of all ages.
MAAS currently operates three sites, the Powerhouse Museum in Ultimo, Sydney Observatory in Millers Point and Museums Discovery Centre in Castle Hill. In April 2018, the NSW Government announced the largest investment in museum infrastructure in Australia’s history, which will enable MAAS to expand its operations, and will ensure the Museum and its collection remain a critical part of our local and global communities for centuries to come.
A new, world-class flagship MAAS campus will be built in Parramatta, opening in 2023, and the Museums Discovery Centre will be expanded by 35%. Further planning is also underway for cultural spaces at Ultimo, which include a MAAS-led design and fashion museum.
Those joining the MAAS team at this time will be given a career-defining opportunity to work on a project will which will break new ground in the way museums do business.
The opportunity
As the Visitor Services Operations Manager, you will be responsible for managing the operational and administrative requirements of the Visitor Services & Venues team. You will ensure that the operational delivery of integrated visitor experiences and overall service standards are consistently implemented and maintained through effective operational and resource management across each site and proactive collaboration with all MAAS departments.
- Excellent communications and customer service skills
- Experience in solving operational problems quickly, cost-effectively and from an end to end visitor centric perspective.
- A demonstrated record of coordinating a large visitor facing team.
- Well-developed knowledge of relevant visitor facing systems such as ticketing and bookings, POS, CRM and events.
For more information or to apply visit: JobsNSW.
