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The Administration Support Officer will work closely with the Volunteers Coordinator to support the engagement, rostering and individual support of volunteers across the National Museum of Australia.

The position will provide information regarding the Museum’s volunteering program to the public and assist teams across the Museum, including the PS Enterprise Paddle Steamer volunteers committee and the Education team.

Opportunities for input into the future development of volunteering and customer service excellence across the Visitor Experience Business Unit, and the overall Public Engagement Division, will make this a dynamic professional experience for a self-driven multi-tasker with strong customer service skills.

Position responsibilities and duties include:

•    being the first point of contact for volunteers and customer service enquiries, via email in person and telephone
•    updating volunteer information and contact database, including information sharing via SharePoint site
•    managing the volunteer rostering system and negotiating availability and responsibilities with volunteers on an ongoing basis
•    contributing to volunteer recruitment and orientation
•    assisting with volunteer recognition activities and events
•    minute-taking and secretariat provision for volunteer committees and groups
•    assisting with implementation of volunteer policies and WHS requirements
•    manage daily equipment and security requirements related to the provision of volunteering services
•    assisting with the management of the Museum’s ticketing inbox and liaising with the Bookings Team and Host Team Leaders daily
•    championing the Museum’s sustainability agenda and supporting Museum-wide volunteering initiatives and events.

The key duties of the position include:

The successful candidate will have solid knowledge of volunteering and the support required to successfully engage and develop volunteers, preferably within the cultural and/or educational sectors. They will have a record of accomplishment of excellent administrative service provision, coupled with excellent communication and customer service skills.

They must have an in-depth understanding of the support necessary to nurture a strong and reliable volunteering program in a post-Covid environment.

The incumbent will be a strong communicator, with proven capacity to effectively plan and organise their own work and the work of others.

High-level skills across administrative systems, databases and the willingness to learn new skills in a future digital environment are essential.


To be eligible to apply for this vacancy, applicants must:
–    be an Australian citizen
–    undergo a number of pre-employment checks, including a police records check.


Please provide a statement (800 words maximum) explaining how your skills, knowledge and experience will be relevant to this position.

Align your responses with the selection criteria and include contact details for two referees in your application, including your current supervisor.

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