This position supports the Manager and the Coordinator Volunteers and Museum Experience to meet the museums’, objectives. The role includes day-to-day administration of the Museum Experience team, including staffing, workflows and rosters, determining daily priorities, mentoring and developing staff and volunteers, and supervision of front of house operations including reception, retail and visitor experience. The successful applicant will have strong IT skills to lead and support the team in the use of existing and new systems.
This position works 7hrs 30mins per day on a fixed 28-day roster pattern, including regular weekend shifts (two weekends out of every fours) and some public holidays. You will receive 21.5% commuted penalties in addition to your base salary each fortnight. In addition, the successful applicant may occasionally be required to work overtime to support operations outside of their rostered hours. Penalty rates will apply for any hours worked in addition to standard hours.
The key duties of the position include:
- Daily duties will include briefing Museum Experience Officers (MEOs), identifying and resourcing daily priorities, supervising MEOs and supporting front of house functions, and responsibility as the senior officer on site on weekends and public holidays, where rostered.
- Maintain MEO and volunteer rosters, records and database. Provide leadership and support in the use and implementation of systems used by the ME Team, e.g., Point of Sale, bookings, rosters, etc.
- Arrange and organise MEO and volunteer related meetings and events. Assist with the development and implementation of training programs for the Museum Experience team, including volunteers.
- Actively participate in the review, development and implementation of public programs, including performance of associated administrative duties. This may involve taking a leadership role in project teams.
- Maintain effective communication with the Museum Experience team, volunteers, other teams, contractors and tenants, using a variety of methods and information channels.
For more information or to apply visit: APSJobs.
