We are looking for a collaborative and authentic Visitor Services Coordinator who is excited to join a leading NSW Government Executive Agency as we embark on a period of change and expansion. You will be joining a professional and dynamic team that is focused on delivering high quality results and services.
What the opportunity is:
- Employment with Museums of History NSW, NSW Department of Enterprise, Investment and Trade.
- Clerk Grade 7/8 – $126,222. Package includes salary ($101,947 to $112,849), employer’s contribution to superannuation and annual leave loading (full-time equivalent).
- Ongoing full-time employment.
- The role will work across the Sydney area.
What we do
Museums of History NSW (MHNSW) is the first cultural institution in the state with history as its core mandate. MHNSW provides public access to government archives, objects, materials, buildings, places and stories that shape the historic, social, political and cultural identity of NSW. As a custodian and storyteller, MHNSW is committed to preserving and presenting our state’s unique history and bringing its stories to life through diverse voices and viewpoints. We place history before us not behind us, making it immersive, discoverable and relevant through interpretation, exhibitions, public programs and online resources.
MHNSW brings together the museums, historic houses and associated collections previously in the care of Sydney Living Museums with the vast collection of more than 13 million items held by the former NSW State Archives. This includes one of the world’s most complete and important collections documenting colonisation.
Alongside Museums of History NSW is the State Records Authority NSW (SRANSW) which focuses on record keeping standards, regulation, advice, education and policy.
We have an exciting opportunity for you to join us at MHNSW as we write the future of history!
What you’ll do with us
This role will manage City Museums Portfolio’s Visitor Services Team to ensure the delivery of high quality and inspiring visitor experiences within the Portfolio and coordinate the visitor services activities to continually improve visitor experience and enhance the development of audience engagement strategies and projects across Museums of History NSW.
Click here for the role description.
What you need to do to apply
To apply you will need to submit the following:
- A one to two page cover letter outlining how your skills and experiences meet the essential requirements for this role,
- Respond to the 2 targeted questions (no more than 20 lines per answer). Your responses to the targeted questions should be submitted online during your application and not included in the covering letter, and
- A current resume with two referees
Also note:
- To be eligible for an ongoing role in the NSW Public Sector you need to be an Australian Citizen or Permanent Resident. For temporary and casual roles, you need to hold a valid visa giving you permission to work in Australia as required by the role. All successful candidates will be required to undergo a criminal record check with NSW Police.
- If you are speech or hearing impaired, have access requirements that require reasonable adjustment in the assessment process, or require access to information about this vacancy in a different format, please call the Head of People & Culture on 02 8239 2366.
- A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.
Submit your application before the closing date: 11.59pm Tuesday 31 January 2023.
Diversity and Flexible Working
We are expert keepers and tellers of history, and its many stories, peoples, and cultures. We want to create a team and workplace that reflects this diversity as well as the diversity in the communities we serve. We know through experience that different ideas, perspectives and backgrounds create a stronger and more creative work environment that delivers better, more inclusive results and connects our people to our communities, to our history, and to each other.
Our vision is to support and empower First Nations people, communities and culture, and across the sites that we care for, we are committed to shifting perspectives, truth telling and delivering honest reflections on history.
We understand that flexibility means different things to different people and are committed to offering flexible work arrangements where and when possible.
Our team can provide alternative formats to apply, make adjustments to the recruitment process and offer information about workplace adjustments and support networks.
If you have disability and require more information or assistance please contact People & Culture on [email protected]
Thank you for your interest in this role. We look forward to receiving your application.
What the essential requirements of the role are
- Current NSW Working with Children Check.
- Current first aid certificate.
- Knowledge of and interest in Australian history and heritage acquired through relevant qualifications or experience.
- Current NSW driver’s licence.
- Ability to work a roster that may include occasional evening or weekend work.
- Willingness to work across and ability to travel to multiple work locations.
What you need to tell us – targeted questions:
- The Visitor Services Coordinator is required to take responsibility for leading the delivery of high-quality customer service across a range of museums. Please demonstrate your experience in leading a high-functioning customer service team and provide an example that outlines the strategies you used to ensure a consistently high level of service delivery.
- This role requires a high level of self-directed work, initiative and motivation. Please outline an example where you have previously demonstrated these capabilities and discuss the techniques you used to ensure a successful outcome.
For more information or to apply visit: JobsNSW.
